Shipping policy
Last updated: February 10th, 2026
Where We Ship
We currently ship within the United States.
Processing Times
Printful (Merch & Apparel)
Printful products are made to order.
Please allow 2–5 business days for production before your item ships.
Coffee (Private Label)
Coffee orders are typically processed and shipped within 1–3 business days.
Processing times may vary during holidays or during high-volume seasons.
Shipping Times
Once shipped, delivery times depend on the carrier and shipping method selected at checkout. Typical delivery times are 3–7 business days after shipment, but timing may vary based on location and carrier delays.
Tracking
Once your order ships, you’ll receive a confirmation email with tracking info.
Tracking updates come directly from the carrier and may take up to 24 hours to appear.
Shipping Carriers
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Printful orders: USPS, FedEx, DHL, and local postal services
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Coffee orders: Typically shipped via USPS or UPS
Carrier selection may vary based on your location and the product ordered.
Shipping Issues (Lost or Damaged Packages)
Once your order leaves our facility or fulfillment partner, it is in the care of the shipping carrier.
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Coffee orders: Any damage or loss in transit is generally handled through the shipping carrier (USPS/UPS).
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Printful orders: If your item arrives damaged or incorrect, contact us within 30 days of delivery and we’ll help you file a claim. Read Return Policy here.
We’re happy to assist and point you in the right direction when needed, but shipping carrier claims are the standard process for transit-related issues.
Incorrect Address
Please double-check your shipping address at checkout. We’re not responsible for packages sent to an incorrect address provided by the customer. If an order is returned to us, additional shipping fees may apply to reship it.
Split Shipments
If your order includes both coffee and merch, your items may ship separately and arrive in different packages.
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Questions?
Have questions about shipping?
Email us at merch@rockbridge.cc and we’ll help however we can.